Frequently asked questions.

Pulzy is customer feedback software for creating CSAT, NPS, onboarding, and product feedback surveys. Teams can collect responses, review results live, and export data for decisions.

Pulzy is built for support teams, product teams, founders, and agencies that need clear customer feedback without enterprise software complexity.

Pulzy focuses on practical customer feedback workflows — simple survey creation, live analytics, and clean exports — without heavy onboarding or annual enterprise contracts.

Teams can create CSAT surveys, NPS surveys, onboarding surveys, product feedback surveys, customer satisfaction surveys, and custom feedback forms.

No. You can create an account and start building surveys immediately without a credit card.

Yes. Pulzy is completely free to use — no paid plans, no hidden fees, and no credit card required. Our team builds Pulzy as part of the broader SafariDesk product suite, and we're happy to offer it at no cost.

No. You get full access to everything — unlimited surveys, unlimited responses, unlimited team members, advanced question types, detailed analytics, and data exports.

No. You can create an account and start building surveys immediately. No billing information is required.

We intend to keep Pulzy free. Our goal is to provide a genuinely useful feedback tool that teams can rely on without worrying about costs or feature gates.

We typically respond within 24 hours during business days. For urgent matters, email is the fastest way to reach us.

Yes. All plans include access to our documentation and in-app guidance. If you need dedicated onboarding, reach out and we'll set up a walkthrough.

Absolutely — just send us an email. We review every request and prioritise based on what helps the most teams.